Terms of Service

§1. Who we are and what Umova is

Umova is a tool for running creators' collaborations — it keeps track of agreed terms, deadlines, rights and payments, and prepares decisions for you to approve. The service is provided by DevOps Jakub Pazdyga, VAT ID 2220682818, ul. Powstańców Śląskich 57a, 44-361 Syrynia, Poland.

Some Umova features are free and some require a paid plan — the scope of each plan and its price are stated in the pricing page before you buy. Whichever plan you are on, we take no commission from your deals, we are not a job marketplace or a paid matchmaker, and the other side of a collaboration uses Umova free of charge and creates no account.

These Terms set out the rules for the supply of services by electronic means and constitute the content of the contract between you and the Provider. The contract is concluded when you create an account (the first request for a sign-in link) — by creating an account you accept these Terms and the Privacy Policy. We keep a record of the version of the Terms and the Policy you accepted.

§2. Account and signing in

• You create an account with an e-mail address; you sign in without a password — with a one-time link (valid for 15 minutes) or with a passkey stored on your device or in your password manager.
• For sensitive actions (for example approving a demand letter or changing bank details) we ask for an additional confirmation of your identity: with a passkey or with a code from an authenticator app.
• You are responsible for the security of access to your e-mail inbox and of the device on which you keep your passkey or your authenticator app.

§3. What the service does and does not do

• AI only makes suggestions (for example proposed replies or a preliminary assessment of materials).
• Every letter and document concerning your deal that is to reach the other party — a demand letter, an invoice, a message — is approved by you; without your recorded approval none of them goes out. Separately from this and without your involvement, we issue and report to KSeF the invoices for the use of Umova, and we send you notifications concerning your account.
• Amounts, interest and deadlines are calculated by code from your data. The calculations are informational and supportive — they do not constitute legal, tax or accounting advice. The decision is yours.
• Features that depend on integrations (KSeF, banking, social platforms, sending e-invoices) may be unavailable without the relevant connections, and some are currently switched off — we do not run automatic detection of payments from a bank account; you mark a payment manually.
• The beta may contain errors, and features may change.

§4. Rules of use

You must not break the law or infringe third-party rights, circumvent security measures, or carry out automated bulk data collection. You enter data about Partners and third parties only to the extent necessary to carry out the deal and in accordance with the law. Treat content coming from Partners and brands as untrusted — verify it before acting on it.

§5. Plans, payments and limits

• The scope of the plans and their prices are stated in the pricing page. The price covers the billing period shown at purchase.
• We sell to businesses and to consumers alike. The invoice is issued to the details you enter in Settings — company or personal.
• Use of features based on language models and recording analysis is limited on every plan — the limits are stated in the pricing page and in Settings, where you can see your current usage. The limits have two independent dimensions: the number of calls and the total length of the recordings analysed.
• Once a limit is used up the remaining features work as usual; the model and recording limits renew on the first day of the calendar month — regardless of the day on which you bought the plan.
• Ending or downgrading a plan cuts off features, never access to your data — your deal history, issued documents and data export remain available.
• Your plan renews automatically for the next period. We charge the card up to three days before the end of the period, and if it is declined we retry once a day — unless you end renewals beforehand.
• You can end renewals in Settings at any time. The period you have paid for runs to its end: we do not take away access you have already paid for, and we do not refund it — except for withdrawal under §6.
• A price change does not affect a period already paid for. The new price applies from the next period, and we tell you before that period begins.

§6. Withdrawal from the contract (14 days)

If you buy as a consumer, you have a statutory right to withdraw from the contract within 14 days (art. 27 of the Polish Consumer Rights Act). We grant the same right to every buyer, including companies, so that nobody has to determine in what capacity they are buying.

• The period runs from the day you paid for the given billing period. You do not have to give a reason.
• You withdraw using the button in Settings, or by any unequivocal statement sent to contact@umova.eu (art. 30(1)).
• We refund the full amount paid, with no deduction for the part of the period you have already used — even though the statute permits such a deduction (art. 35).
• We refund using the same payment method, no later than 14 days after receiving your statement (art. 32(1)).
• We issue a corrective invoice for the refunded payment.
• On refund the paid period ends and paid features stop working. Your data stays — deal history, issued documents and export remain available.
• We give you access immediately after payment so that you do not have to wait fourteen days. This does not limit your right to a full refund.

§7. Your content and ownership

The rights to Umova and to the brand belong to the Provider. The content you enter remains yours (or that of the relevant rights holders); you grant us a licence only to the extent necessary to provide the service (storage and technical processing).

§8. Personal data

How we process data is described in the Privacy Policy. To the extent that we process third-party data on your behalf, Annex 1 to these Terms applies.

§9. Liability (beta)

During the beta the service is made available as-is, to the extent permitted by law. We are not liable for business or legal decisions taken on the basis of information from the service, nor for the consequences of incorrect data you enter. We do not exclude liability that cannot be excluded (in particular towards consumers).

We note that in the beta some features may be unavailable, work intermittently or change without notice. That reservation does not cover the correctness of the amounts, dates and documents Umova calculates or prepares — those calculations are the substance of the service and we take care that they are right. If you spot a discrepancy, hold the document back and tell us.

§10. Complaints, termination, changes

• Complaints: contact@umova.eu — we handle them within 30 days.
• You can delete your account at any time; deletion erases on our side, among other things, your sessions, tokens and secrets. Access you have granted to social platforms is revoked in the settings of those platforms.
• We give advance notice of changes to these Terms; continued use means acceptance, without prejudice to your right to terminate the contract.

§11. Governing law and contact

The governing law is Polish law. Contact: DevOps Jakub Pazdyga, ul. Powstańców Śląskich 57a, 44-361 Syrynia, Poland, contact@umova.eu. Consumers may use out-of-court dispute resolution methods.

Annex 1 — Data processing agreement

This annex constitutes a data processing agreement within the meaning of Article 28 GDPR and is concluded together with your acceptance of the Terms. It covers personal data you enter into Umova in connection with your collaborations — in particular data of the people representing your counterparties. For that data you are the controller and we process it on your behalf.

The subject matter is the processing necessary to provide the service: maintaining a record of agreed terms, verifying a counterparty in public registers, detecting incoming payments, preparing demand letters and compiling evidence. The processing lasts for the duration of your use of the service.

It covers the counterparty's identification data (name, tax identification number, country), the contact address of the person representing the counterparty, the content of the terms and correspondence you enter, and settlement data: amounts, deadlines, document numbers and payment references. The categories of data subjects are the people representing your counterparties and the people named in the content you enter.

We keep the entrusted data for as long as it is needed for the purpose for which you entered it — in particular, settlement evidence for the period during which a claim arising from that collaboration may be pursued. Data forming part of accounting records is kept for the period required by law, irrespective of account deletion.

At your request we will provide the information needed to demonstrate compliance with the above obligations. If you request an audit, we will agree its scope and timing so that it does not compromise the security of other users' data.

We undertake to:

• process the entrusted data only on your documented instructions — using the features of the service in accordance with the Terms constitutes such an instruction;
• ensure that persons authorised to process the data have committed themselves to confidentiality;
• apply technical and organisational measures appropriate to the risk, in accordance with Article 32 GDPR; a description of the measures in place is provided at your request;
• engage further processors only on the basis of your general authorisation; we indicate the current list in the Privacy Policy and announce any change there 14 days before it takes effect — you may object at contact@umova.eu.
• assist you in responding to requests from data subjects;
• assist you in fulfilling the obligations under Articles 32–36 GDPR, including notifying you of a breach affecting the entrusted data without undue delay and no later than 24 hours after becoming aware of it;
• delete the entrusted data once provision of the service ends; before that you may at any time download all of it in a structured format.