Deleting your data

1. Disconnecting a social media account

Go to Connections, find the account in the list and choose „Disconnect”.

• We delete the platform access token.
• We delete the profile we fetched (name, handle) and the entire history of metrics.
• No copy remains — connecting again starts from scratch.

2. Deleting your whole Umova account

Go to Settings → Delete account. Confirmation requires typing a phrase and an additional identity check.

• We delete the account together with deals, terms, rights and connections.
• We destroy the key that encrypts your data — anything left in backups becomes unreadable.
• We keep only a hash of the account identifier, without the e-mail address, so that we can confirm that the deletion happened and when.

3. What we cannot delete

• If you are the billing owner of a Studio, first transfer ownership or close the Studio.
• We have no access to data the other side has stored on its own systems, nor to documents already sent.

4. Request by e-mail

If you cannot sign in to the application, write to contact@umova.eu. We reply within one month of receiving the request at the latest.